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Frequently Asked Questions

What is a Ticket?

Ticket” or “Helpdesk Ticket” is a term or a reference number used by NBSE helpdesk support system to describe an interaction between end-users and support/helpdesk team.

When end-users have problems, they open support tickets to the helpdesk team. Service representatives interact with end-users by responding to support tickets. When the issue is resolved, the ticket is closed.

 Last Updated 2 months ago

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