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Frequently Asked Questions

How to check ticket status & reply a ticket?

In order the check the ticket status, user must have the Ticket Number and registered email ID in the helpdesk portal. Once a ticket is created successfully ticket number will be emailed the register email ID. Refer the screenshot below;-

STEP 1: Go to and click on “Check Ticket Status


STEP 2: Enter the Email ID and Ticket Number, click on View Ticket


STEP 3: It will re-direct to Ticket View Page, users can Post a Reply to the ticket using the Post Reply Text box. Refer the screen shot below


 Last Updated 2 months ago

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